Where can I find my Patient Portal?

If you are a current client, please follow this link to access your Patient Portal to update your contact information, view upcoming appointments, and complete any necessary paperwork: https://schlosspc.clientsecure.me

Do you accept insurance?

I offer private pay options for individuals who are out of network or prefer to keep their healthcare information completely private. I am also in-network with Blue Cross Blue Shield PPO plans, Aetna PPO plans, and United Healthcare PPO plans. Utilizing your insurance will require me to give you a formal diagnosis. Insurance will only cover treatment when there is a diagnosable disorder. Any diagnoses will become a part of your permanent healthcare record if you are utilizing insurance. Insurance companies may not cover certain diagnoses. Please contact me directly to see if I am able to accept your insurance benefits. If I am unable to accept your insurance plan, I can provide you with a superbill to submit for out of network benefits (see below). Out of network benefits will often reimburse a sizable portion of treatment costs.

Do you provide superbills or W-9s?

If I am out of network with your insurance plan, I am able to provide you with a superbill to submit for possible reimbursement. I am not able to provide W-9 forms.

What is your cancellation policy?

When you schedule an appointment, I reserve that time slot exclusively for you. The Practice requires 24 business hour notice for all cancellations and requests to reschedule. Appointments that are scheduled on a Monday must be cancelled by the previous Friday at 5 p.m. in order to avoid a cancellation fee. Missed appointments, late cancellations, and late reschedules will result in the full price of the session, which is not reimbursable by insurance. If a client is more than 10 minutes late to a session, it will be considered missed and you will be billed accordingly.

What happens in the first session?

Our first appointment together serves as a formal consultation and assessment session. I will want to hear about what led to you making an appointment, your goals for therapy, and some background about yourself and your current life situation. By learning some very specific things about your life, including your background, symptoms, relationships, work, health, and goals, I can more accurately determine how to help you and how to start off on the right track. This appointment will be a chance for us to get to know each other, establish expectations, and make sure that we’ll be a good fit for one another. I administer a fairly comprehensive assessment, which may span up to two to three sessions. 

By the end of the first appointment, I will give you some initial recommendations on what I think will help. If your treatment needs and goals are outside of an area in which I specialize, I may recommend another professional who I believe would work well with your particular treatment goals. My priority as a provider is to support you in finding a therapist and a treatment approach that will best suit your needs and allow you to meet your therapeutic goals.

Contacting Your Insurance:

Prior to beginning treatment, I strongly encourage you to contact your insurance provider to confirm coverage for telehealth therapy sessions. Some helpful questions to ask are list below:

• Does my insurance plan include teletherapy benefits through HIPAA-secure video platforms?

• Do I have a deductible that I need to meet?

• Once I meet my deductible (if applicable), what is the expected co-pay per session for teletherapy?

• Is there a maximum allowed amount of 53-minute teletherapy sessions per year?

• Insurance claims are filed using CPT codes. Please ask your insurance provider if these specific codes are covered:

  • 90791 - initial intake session

  • 90837 - subsequent 53-minute sessions

• Do I need a referral from my primary care physician to begin therapy?

What is the No Surprises ACT? Am I entitled to receive a Good Faith Estimate (GFE)?

The No Surprises Act is a federal law that went into effect in 2022 and applies to uninsured, out of network, and private pay clients. Under this law, you are entitled to receive a Good Faith Estimate to give you a clear sense of what your out of pocket costs will be for services. I will provide all clients with a Good Faith Estimate. Click below for more information on the GFE: https://www.cms.gov/nosurprises/consumers/understanding-costs-in-advance

Do you write emotional support animal (ESA) letters?

I do not write letters for emotional support animals. Please consult with your primary care physician or psychiatrist if you are requesting this type of letter.